How to Solve Address Line 2 Issues?

Many forms used for shipping, billing, or online registrations include an “Address Line 2” field. This field provides an additional space for a person to provide secondary unit designators like apartment numbers, suite numbers, or floor numbers in their address. According to the United States Postal Service (USPS), correctly including these designators in an address helps ensure mail is delivered accurately.

Unfortunately, this field is often used incorrectly by online form users and can result in a bad user experience and complex or flawed data. In fact, it can even cause the form submission to fail, leaving the person with no way to complete their task at hand.

This confusion can also lead to a significant increase in the number of incorrect or incomplete address records in your database. This can be costly, especially if you have to use these records in other business processes such as invoice generation and delivery tracking.

Fortunately, there are several ways you can minimize the issues associated with this field. One simple solution is to make sure that the field is clearly labeled as an optional field and that the users understand what to enter in it. This can be done by writing a clear label next to the field or by making it clearly visible on the form’s layout. Another effective way is to use advanced tools to enable address autocomplete and validation on your forms. This can help you ensure quality data from the point of input by suggesting validated addresses in real time.